Sundial Arts Eco-Apparel is a small handmade business run by just one individual, me, Zach Schneeman with only occasional outside help. Customer service is really important to me and I will always do my best to make your experience with my products and services a good one. Please bear in mind that since we are a small ecological business the turnaround and availability of products can be variable as I am balancing good customer service with ecological considerations (ie. I will usually delay an order before having a single shirt shipped from my supplier to save the earth's natural resources) Communication is key. I will keep you up to date on your order. Please let me know if you have special considerations I should be aware of such as wanting the item by a specific date for a gift or a festival. I will always do my best to accommodate you! I understand that some folks may want the Amazon type experience of total convenience, choice, and speed. That is not us. We reject mass consumption and mass-production and value relationships with people and the earth over convenience. That means I value you. So, reach out if there is any way I serve your eco-clothing needs individually firstname.lastname@example.org
Return and Exchange Policy:
If you are unhappy with your purchase, please contact me within one week and we will make arrangements to restore your contentment.
There are two options:
If you are unhappy with it because it was damaged in shipping, there was a miscommunication or its just not what you expected:
~You can mail it back to us at your charge and we will replace it with the same product or a similar product of equal value. We will not charge shipping to replace your product.
If there is no way to restore your contentment with our product, and it is a ready made item or a made to order item (not a custom order):
~ You can mail it back to us and if it is in perfect resalable condition, we will issue you a full refund. If you choose this option, we must receive the return in perfect condition within 14 days from the date you purchased the item in order to issue you the full refund.
~If it is a custom made item (ie. you picked the color combinations etc) you can mail it back to us and if it is in perfect resalable condition, we will issue you a 75% refund. If you choose this option, we must receive the return in perfect condition within 14 days from the date you purchased the item in order to issue you the 75% refund. Custom orders require significant time to negotiate, often the acquisition of custom color shirts and inks and are often made to specifications that are not standard for our shop, making it difficult for us to recover the value of our time spent or to resell the unique item. For this reason we can only offer a 75% refund on custom items.
Items are shipped from the US by the US Postal Service. We ship within 1-3 business days of receipt of payment for ready to ship items. Made to order items ship within 1-2 weeks. We ship First Class for packages under 1 lb and offer shipping upgrades to Priority shipping. We always use delivery confirmation when its available and you can expect to get an email with your tracking number when we've shipped your item. Express shipping, insurance and other shipping services are arranged on an individual basis. Don't hesitate to convo or email me!